Add a review of your last cruise for a chance to win £100 in Amazon Vouchers*

Do NOT book with Prestige Cruises .com !!!!

Do NOT book with Prestige Cruises .com !!!!They are HORRIBLE!!!! Lots of hidden things....they will tell you that taxes are included BUT THEY ARE NOT. Once you get your paper work they charge you additionally for the taxes. They will tell you they can transfer you from one place to another, then renege on it. Once you book with an agent, you can NEVER reach that agent again!!! They send you to customer service and these people are rude and NO HELP AT ALL! No one answers your phone calls not even the supervisor who gave me her phone#, promised to call me back, 3 weeks later no callback and she will not answer any calls. Look at all your documents closely, read everything before letting the again off the phone because it WILL NOT BE what was discussed and then there is no changing it no matter how UNSATISSFIED you are!. YOUR DEPOSIT IS NOT REFUNDABLE and this is where they get you. There is nothing you can do. They are NOT accommodating AT ALL!! I am going to loose $400 rather than go on this cruise!! If these are issue now, imagine the issues on the cruise!!!! Read all the reviews and you will see most people feel the same. There are not many if any happy customers....READ THE REVIEWS. I wish I did. Do NOT book with Prestige Cruises .com !!!!

Donna

Post Date: 14/07/2024

Score

Cruise Overall

Ship Overall

Dining

Service Onboard

Accommodation

Public Rooms

Boarding & Disembarking

Excursions

Value for Money

Review Images

Customer Reviews

LINDA wrote a review in Aug, 2021

We handed over the keys to our car right outside the terminal of the Regal Princes, so it was easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right ou...

Peter wrote a review in Sep, 2021

Went on a 3 night Seacation 3rd to 6th September. Thought we'd give Princess a try after hearing many recommendations. Not sailed with them before but this was our 12th cruise. The Medallionclass app ...

Gary wrote a review in Sep, 2021

We had an excellent first time Princess cruise experience and would definitely cruise with Princess in the future. One particular thing stood out was the service and friendliness of the crew on board,...

Karen wrote a review in Sep, 2021

We cruised on a 4 night UK cruise from Southampton to Belfast. The Regal Princess is a beautiful ship, the medallion worked really well, we travelled with friends and it was really useful to be able...